Last updated: 14 September 2026
Introduction
At Brighton Flyway Transport, we understand that personal belongings can sometimes be left behind in our vehicles. We are committed to helping you retrieve your lost items as quickly and efficiently as possible. Please follow the procedure below if you have lost property in one of our vehicles.
How to Make a Lost Property Claim
Reporting Lost Property
1. Immediate Contact: As soon as you realise you have lost an item, please contact our customer service team immediately on 01273 011590.
2. Information Required: Provide the following details to help us locate your lost property:
- Your full name
- Contact information (phone number and email address)
- Date and time of your journey
- Pickup and drop-off locations
- Description of the lost item(s)
- Any other relevant details (e.g., driver’s name, vehicle registration)
Retrieval Process
- Item Search: Once we receive your report, our team will contact the driver who provided your service and check the vehicle for your lost item(s).
- Confirmation: If the item is found, we will notify you immediately and arrange a convenient time and location for collection or delivery.
- Collection: Lost property can be collected from a designated location communicated to you prior to pickup. Alternatively, if more convenient, we can arrange for the item to be delivered to you for an additional fee.
Unclaimed Property
- Retention Period: All lost property items will be held for a period of 30 days from the date they are found.
- Disposal: If items are not claimed within this period, they will be donated to charity or disposed of responsibly.
Important Notes
- Valuables: We advise passengers to take extra care with valuable items. Brighton Flyway Transport is not responsible for any loss or damage to personal belongings left in our vehicles.
- Proof of Ownership: You may be required to provide proof of ownership when collecting lost property.
Contact Us
If you have any questions or concerns about this lost property procedure, please contact us:
- Phone: 01273 011590
- Email: Brightonflywaytransport@gmail.com
Thank you for choosing Brighton Flyway Transport. We are here to help ensure your travel experience is smooth and hassle-free.